Terms & Conditions

"We", and "us" refers to Fat Panda Events Limited unless otherwise stated
"The Client" refers to any persons/organisation hiring equipment from Fat Panda Events Limited.
Fat Panda Events Limited offers photo booths and party equipment rental services to customers. These terms and conditions aim to state our responsibilities to you, The Client, and your responsibilities to us in providing the agreed upon service.

GENERAL

• The Client must be 18 years or older at the time of booking
• By booking with us you are agreeing to the terms outlined below
• Once a payment has been made and email confirmation sent, this shall be considered a binding contract
• If no payment has been made we are under no obligation to arrive at an event; we will however endeavour to inform you on multiple occasions prior to this last resort.

PAYMENT

1) A non-refundable booking fee of £50 per item must be paid to confirm your booking unless agreed otherwise in writing
1a) Events that require travel/overnight stays require 50% of the booking fee as a deposit
2) The remaining balance must be paid AT LEAST 7 days prior to the event. Non payment to these timescales will be taken as cancellation and equipment may be rebooked to other events. No refunds will be given.
2a) promotional offers/rates are non refundable
3) Late payment of invoices will be charged at statutory rate of 8% plus the Bank of England base rate plus the associated administrative fee. Please see:
https://www.gov.uk/late-commercial-payments-interest-debt-recovery/charging-interest-commercial-debt for more information

4) •Cancellations over 30 days will be refunded 100% of the remaining invoice balance, minus the non refundable deposit
•Cancellations within 30 days will be liable for 25% of the remaining invoice balance
•Cancellations within 14 days will be liable for 75% of the remaining invoice balance
•Cancellations within 7 days will be liable for 100% of the remaining invoice balance

SERVICE

1. All equipment provided remains property of Fat Panda Events Limited at all times
2. Adequate security must be in place at your venue
3. We reserve the right to stop the event if there is a danger to either our staff or equipment. The decision rests with the attendant and is non-negotiable. No refunds will be given.
4. Unless expressly agreed, ALL equipment requires an indoor setting with a solid, stable, level floor with power no further than 5m away from the equipment's intended location. The client assumes all liability for trailing cables
5. Delays as a result of placement indecision on the client's part will not be refunded.
6. Delays due to excessive loading distances will not be refunded: generally we allow 30 mins to unload equipment to the chosen location, and an hour to set up the equipment, and will arrive 90 minutes prior to the event start time unless otherwise agreed. Please ensure as much detail as possible is given at the time of booking to avoid unplanned delays however this may change during busy periods. Equipment may need to be set up early and collected later.
7. Delays due to lack of power/choosing a location will also not be refunded
8. Once set up, the equipment cannot be moved. Please choose carefully. We will work with you to choose the best spot but will not be held liable for low usage due to bad placement
9. A maximum of 6 guests at a time inside our Classic Booth. The attendant's decision is final
10. The client is liable for any damage to ANY equipment during the hire period
11. Damaged equipment will be charged at current replacement cost and invoiced to The Client
12. Parking arrangements must be made. Unless otherwise stated we require one parking space for a medium "Transit" sized van. Parking charges incurred due to failure to provide parking plus a 10% admin fee will be charged to The Client.
13. Events held in venues that fall within congestion charging/emission zones will have a £25 fee added to the invoice total to cover these costs.
14. We accept no liability for damage to property or injury occurred due to hiring of our services
15. We accept no liability for perceived damage to your brand/reputation/standing etc... as a result of our services
16. The Client agrees to let us promote our business subtly by displaying business cards/ leaflets
17. Our staff must be allowed access to complete their tasks. Eg: at trade shows: our staff members must be given their own pass to allow access in and out of the building. Failure to do so will result in immediate cancellation of the event with no refund given
18. By booking with us through any means, it is assumed that the client has read through and agreed to these terms.
19. In the unlikely event of a complaint this must be made in writing within 24 hours of the hire ending
20. Equipment may vary slightly in appearance from our website as we continually update our product offering.
21. In the unlikely event equipment fails prior to your event you will offered a choice of a full refund or an alternative of the same value
22. Additional time may be requested, details of additional hourly rates will be made clear in your quote. Any requests for extra time are subject to equipment/attendant availability.


PHOTO BOOTH SPECIFICS:

• We will provide a fully working photo booth to the client as agreed upon in the booking process. We allow up to 15 minutes per 3 hours of hire for routine maintenance such as clearing paper jams, changing paper and ink rolls and lens cleaning. 4 hours; 20 minutes and so on.
• Events with email and sms sharing are dependent on adequate mobile data service being available at the venue. There may be delays/disruption if signal is poor/unavailable where we are set up.
• If sharing pictures to work/company emails, please be aware that your company may block emails with attachments from unknown sources and pictures might not be delivered.
• We accept no liability for disruption caused by (but not limited to) delivery delays/failures due to company firewalls etc...
• Operational down time due to external factors outside our control (eg. power cuts) will not be refunded
• Where possible we will try to inform the Client 30 mins before the end of the hire period and offer additional time if available.
• The attendant will turn off and begin packing down the equipment at the end of the agreed hire period. Loading restrictions/curfews etc MUST be made known at the time of booking.
• There will be additional charges if we are prevented from removing our equipment at the end of the hire period for any reason.
• Please ensure all staff (particularly security) are made aware that we will need to move equipment in and out of the venue before and after the hire period. If we are prevented from moving equipment there will be additional charges issued to The Client.
• Additional unplanned hire time is available but must be paid for before commencing and is at the attendant's discretion
• If for whatever reason a printer fails/becomes faulty the event will continue as a "digital only" experience. A maximum of £50 per event will be refunded to the client. For private events the pictures will be reprinted off site and sent to the booking contact
• Props are for use with the Photo Booth only. If guests repeatedly try and use them outside of the designated area we reserve the right to remove props for the remainder of the event

PHOTOS

• We reserve the right to use pictures from your event as well as pictures we take to promote our brand and services, eg on our website and social media pages

OTHER EQUIPMENT

• Games tables, arcade machines and event décor (Light Up Letters etc) will be delivered and set up and any defects/marks will be made apparent to the client.
• Pictures of the condition of each item on hire will be taken
• Any new damage will be chargeable to The Client. Where it is not feasible to repair damage, full replacement costs will be charged.
• Please ensure you check the dimensions of your chosen items and that you have adequate space to move items to your desired location/set them up. Some equipment is not suitable for residential environments/narrow coridoors/narrow doorways etc... If we are unable to load in/set up we will have to leave. No refunds will be given
• No drinks are to be placed on ANY equipment at any time, for any reason: failure to adhere to this may result in immediate termination of the hire, no refunds will be given